Wurth Phoenix Launches New IT Service Management Offer EriZone
The IT service processes more efficient, faster and across organizations settle Wurth Phoenix launches a new OTRS based complete offer for IT Service Manager with EriZone. The solution supports companies in the development and management of the service processes of IT services, based on the best practices of the IT infrastructure library (ITIL). Cost optimization and focusing on business-critical processes, as well as the needs of the customers are in the foreground. Through the open-source nature, the offer also reduces capital expenses, because it eliminates the license cost to purchase. In practice the solution has proved already several times, among others at the world famous fashion label diesel, which handles the service requests from its retail and shop systems with EriZone. The central objective of EriZone is an ongoing process for continuous service orientation of IT”emphasizes Georg Kostner, head of the consultant and development teams. In other words: first class services in consistently high quality to lowest cost. Based on OTRS, the effective creation of requests and ticket inquiries and analyses to problem-solving, and optimized resource management represent the core of the offer.
The basis is the leading open source help desk system OTRS of the eponymous Bad Homburg manufacturer. The offer of EriZone contains also extensive enhancements in access management, service operation and service desk. Requests can easily categorize by type of application, flexibly assign and edit significantly faster as a result. We see the challenge for many companies, that system administration and operation of the Service Department claimed up to 60 percent of the time resources of IT. EriZone in combination with OTRS is precisely aligned on this issue has become an effective instrument for more efficiency and quality in the service processes. “For project tasks has become also a continuous change management process proved”, as Kapfunde. An experienced team of consultants Important not least is a high-quality consultancy for the implementation of the solution.